Phone Volunteer


Hullo are a national non-profit organisation and conversation is at the heart of everything we do. 

Being a phone volunteer with us at Hullo would primarily consist of chatting with anybody who decides to ring our free phoneline (open 9am-9pm, 7 days a week). Here you may chat about shared interests, swap stories, have a laugh or simply lend any guidance should a caller want that. Whatever someone talks about, it's vital that those volunteering with Hullo are friendly, inclusive and non-judgmental. With this opportunity being virtual and flexible, it is something you can do from the comfort of your own home outside any other commitments you may have. Other tasks could include communicating with Hullo's shiftleaders and senior volunteers regarding safeguarding concerns (e.g. caller welfare), and engaging with the wider Hullo community via blogs or any marketing activities.

As a Hullo Phone Volunteer, you’ll be ready to chat with anyone who calls the Hullo free phone line. People call us for all sorts of different reasons. You may chat about shared interests, swap stories, have a laugh or simply lend an ear. Whatever you chat about, it’s important that as Hullo volunteers we are inclusive, friendly and non-judgmental.

We’re reinventing how people can volunteer. Virtual, flexible and fun. Once you have completed our online training, you will be able to take calls from the comfort of your own home via an app downloaded to your smartphone, tablet or laptop.

Do you love to chat? Do you want a flexible volunteering opportunity that you can fit around your commitments?

Join us and together we can create a world where everyone has someone to chat to.

Tasks will include:

  • To chat with people who call Hullo’s free phone line
  • To communicate with Hullo’s Shift Leaders and Senior Volunteers regarding safeguarding concerns (e.g., caller welfare/wellbeing)
  • To engage with the wider Hullo volunteer community, contributing to our email newsletter, blog and other internal communications/marketing activities


Online training will be provided. Typically, training sessions take place via Zoom and last 3 hours. Training sessions are engaging and interactive – we get to know each other, chat about our favourite interests and topics of conversations, share ideas and engage in scenario practice (i.e., mock calls). Whilst the majority of calls are from people who simply fancy a chat, want to connect with someone new or get some guidance, it is vital we train our volunteers in how to handle more challenging or distressing calls. During the training, we will cover topics such as: safeguarding, how to have difficult conversations, signposting and active listening.

Following the training session, volunteers will read a ‘Volunteer Handbook’; here, volunteers can learn more about topics discussed in the training session and read our Volunteer Code of Conduct, our extensive signposting guide (which has details of reputable charities, not-for-profits and community projects) and policies and procedures.

Volunteers will also be required to sign documents after the training, confirming that they’ve understood the content of the training session and the Volunteer Handbook. A DBS check is also required for all volunteers.

For this opportunity we are looking for people who:

  • are 18 and over
  • love to chat and have excellent communication skills
  • are confident, welcoming and friendly
  • are excellent listeners
  • understand how important conversations are to people’s lives
  • feel confident talking over the phone
  • are organised and have excellent time management skills
  • can remain calm and professional in difficult scenarios
  • are committed to championing Hullo’s values and following our policies and procedures

Contact Details

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